If you change your mind you can request for an exchange.
When returning an order, we recommend the parcel by sent with a trackable & registered delivery service, as AUGUST STORE does not accept responsibility for items lost in transit.
Items must be in their original condition: unworn, unwashed, & free of damage & with all original tags attached. We do not accept returns on lingerie, swimwear or earrings for hygienic reasons.
To process a return or exchange, please follow the 2 easy steps below:
1. Apply For a Return via Email
Email us at firstname.lastname@example.org
2. Post Your Return Parcel
Send your order to the return address listed below.
Lot G2 & G5, G-Floor, Bangsar Village 2, 3 Jalan Telawi 1, Bukit Bandaraya, 59100, Kuala Lumpur, Malaysia
Please note that you need to return your items to us within 7 days upon receiving your parcel to be guaranteed for a return. The original shipping charges are non-refundable. Items must be returned in their original condition (unworn, unwashed, unaltered) with the tags attached.
If you have any questions about your return, please contact us on email@example.com
TYPES OF RETURNS
- Full Priced Products – Valid for an exchange or gift card credit.
- Sale/Promotional Products/Discount codes – Not valid for a refund but valid exchange or store credit
- Products Discounted 50% Off and Over – Sale is FINAL, cannot be returned, exchange or refund.
For further clarification of our return or exchange policy, please refer to our Terms & Conditions page.
Please note that August Store does not cover the cost of return shipping. We recommend shipping your returns parcel using your trackable postage as we cannot be held liable for any parcels that are lost on their way to us.
Returns will be accepted on any faulty merchandise within 10days of the purchase date. Please email us at firstname.lastname@example.org with your order number and a brief description of the fault. Images of the fault are always helpful too!
Products that have a major fault or manufacturing fault may be returned for a refund, an exchange for another item or a store credit. For products with minor faults, we can often repair these for you! This policy does not exclude or replace your rights under any applicable law.
You will be compensated for the cost of return shipping should your item be confirmed to be faulty. Please keep a copy of your return shipping receipts so that we can reimburse you.