Returns

TYPES OF RETURNS

  • Full Priced Products – Valid for an exchange or gift card credit.
  • Sale/Promotional Products/Discount codes – Not valid for a refund or exchange but valid store credit
  • Products Discounted 50% Off and Over – Sale is FINAL, cannot be returned, exchange or refund.

For further clarification of our return or exchange policy, please refer to our Terms & Conditions page.

If you change your mind you can request for an exchange. 

When returning an order, we recommend the parcel by sent with a trackable & registered delivery service, as AUGUST STORE does not accept responsibility for items lost in transit. 

Items must be in their original condition: unworn, unwashed, & free of damage & with all original tags attached. We do not accept returns on lingerie, swimwear or earrings for hygienic reasons.

To process a return or exchange, please follow the 2 easy steps below:

1. Apply For a Return or Exchange via Email
Email us at hello@auguststoreofficial.com 

2. Post Your Return Parcel
Send your order to the return address listed below. 

Returns Address: 
AUGUST STORE

Lot G2 & G5, G-Floor, Bangsar Village 2, 3 Jalan Telawi 1, Bukit Bandaraya, 59100, Kuala Lumpur, Malaysia

Please note that you need to return your items to us within 7 days upon receiving your parcel to be guaranteed for a return. The original shipping charges are non-refundable. Items must be returned in their original condition (unworn, unwashed, unaltered) with the tags attached. 

If you have any questions about your return, please contact us on hello@auguststoreofficial.com

STORE CREDIT ISSUED

Store credits issued from an exchange or returns can only be used once. 

Store credits issued in terms of coupon code and will have a validity period of 3 months.

Please note, the coupon code must be used in full and cannot be split among separate transactions.

Coupon codes cannot be used during promotional periods and cannot be applied to shipping.

The coupon codes cannot be used in store, and cannot be exchanged for any monetary form.

Coupon code cannot be used on top of other promotional codes or other coupon codes. One coupon code per transaction.

 

RETURN COSTS

Please note that August Store does not cover the cost of return shipping. We recommend shipping your returns parcel using your trackable postage as we cannot be held liable for any parcels that are lost on their way to us.

FAULTY ITEMS

Returns will be accepted on any faulty merchandise within 7days of the purchase date. Please email us at hello@auguststoreofficial.com with your order number and a brief description of the fault. Images of the fault are always helpful too!

Products that have a major fault or manufacturing fault may be returned for a refund, an exchange for another item or a store credit. For products with minor faults, we can often repair these for you! This policy does not exclude or replace your rights under any applicable law.

You will be compensated for the cost of return shipping should your item be confirmed to be faulty. Please keep a copy of your return shipping receipts so that we can reimburse you OR request our friendly staff to arrange a pick-up.

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