Return & Exchange Policy
Due to Covid-19, our policy may have changed.
TYPES OF RETURNS
- Full Priced Products – Valid for an exchange or store credit.
- Sale or Promotional Products or purchased through discount codes – Items that are on sale or purchased during a promotion are FINAL sale and are not eligible for a refund or any sort of exchanges.
If you change your mind you can request for an exchange but we do not accept returns for change of mind.
When returning an order, we recommend the parcel by sent with a trackable & registered delivery service, as AUGUST STORE does not accept responsibility for items lost in transit.
Items must be in their original condition: unworn, unwashed, & free of damage & with all original tags attached. We do not accept returns on lingerie, swimwear, activewear, face shield or earrings for hygienic reasons, as well as items made to order.
To process a return or exchange, please follow the 2 easy steps below:
1. Apply For a Return or Exchange via Email
Email us at firstname.lastname@example.org
2. Post Your Return Parcel
Send your order to the return address listed below.
Lot G2 & G5, G-Floor, Bangsar Village 2, 3 Jalan Telawi 1, Bukit Bandaraya, 59100, Kuala Lumpur, Malaysia
Please note that you need to return your items to us within 7 days upon receiving your parcel to be guaranteed for a return. The original shipping charges are non-refundable. Items must be returned in their original condition (unworn, unwashed, unaltered) with the tags attached.
If you have any questions about your return, please contact us on email@example.com
STORE CREDIT ISSUED
Store credits issued from an exchange or returns can only be used once.
Store credits issued in terms of coupon code and will have a validity period of 3 months.
Please note, the coupon code must be used in full and cannot be split among separate transactions.
Coupon codes cannot be used during promotional periods and cannot be applied to shipping.
The coupon codes cannot be used in store, and cannot be exchanged for any monetary form.
Coupon code cannot be used on top of other promotional codes or other coupon codes. One coupon code per transaction.
Please note that August Store does not cover the cost of return shipping. We recommend shipping your returns parcel using your trackable postage as we cannot be held liable for any parcels that are lost on their way to us.
Returns will be accepted on any faulty merchandise within 7days of delivered date. Please email us at firstname.lastname@example.org with your order number and a brief description of the fault. Images of the fault are always helpful too!
Products that have a major fault or manufacturing fault that cannot be repaired may be returned for a refund, an exchange for another item or a store credit.
However, if the garment we have sent has a minor fault then we have the right to repair the fault to the product and send it back to you. Unfortunately, the return shipping fee will not be covered by August Store.
You will be compensated for the cost of return shipping should your item be confirmed to be faulty. Please keep a copy of your return shipping receipts so that we can reimburse you OR request our friendly staff to arrange a pick-up.