ACCOUNTS

How do I create an account?

It’s very simple to create an account with August Store. All you need is a valid email address and to create a password on our website. You register here!

How can I unsubscribe to your promotional emails or texts?

You can easily unsubscribe from receiving promotional emails by clicking here. 

What if the item I want is Out of Stock?

If the item you're interested in is currently out of stock, we recommend checking back periodically, as our inventory is regularly updated although we do not guarantee a restock of an identical item. Alternatively, you can provide us with your contact details, and we'll notify you as soon as the item becomes available again. 

As for VEJA shoes, you may submit an inquiry to our Form to get notified once we restock the style or size available.

ORDERS

ORDER TRACKING

Can I track my order?

Yes, you may track its journey as a notification email will be given with the tracking details.

Deliveries to Malaysia are handled by Poslaju and/or DHL Express while for Singapore or International orders are by DHL Express and/or Singpost.

Enter your Tracking Number into the parcel tracking ID field to trace your package.

ORDER ISSUES

How do I make sure that I have placed the order correctly?

You will receive a confirmation email once your order is placed. If you do not receive the email, please contact hello@auguststoreofficial.com.

What should I do if I receive a faulty item?

We carefully inspect your items before packing and shipping to ensure their quality. If, by any chance, you receive faulty items, please reach out to us at hello@auguststoreofficial.com. 

We're here to help and will do our best to address any concerns you may have!

What should I do if I receive an Incorrect/Missing item?

We're truly sorry if there's been any mix-up with your order, and if you've received the wrong item. 

Reach out to us at hello@auguststoreofficial.com within 7 working days, and let us know which item(s) you were expecting and what you received. Feel free to attach images of the items. 

Our Customer Care team will get back to you as soon as possible on the next steps to take.

If you prefer, you can also send us a friendly message on WhatsApp at +60176099146, and we'll get back to you as soon as we can. We appreciate your understanding!

Please make sure your items are unworn, unwashed, unaltered, and still have their tags on.

I have recently placed an order online and now it's discounted. Do I get the discounted price?

Our website pricing may change without notice. Unfortunately, orders placed before promotions cannot be retroactively updated with the latest discounts. 

Are the prices online the same as the ones in store?

Absolutely! In situations where the online prices may differ from what you see on the clothing labels in-store, don't worry! The accurate price will always be the one displayed on the label. Please note that online prices typically exclude taxes.