SALE ITEMS

Sale, discounted items, purchases using a promotion code or items included in a flash sale or online promotion are final sale. We will not process credit note, exchange or refunds.

We do not offer refunds for change of mind, incorrect sizes or wrong decision on sale, discounted items and items purchased with a sale code.

Please note, items discounted at 60% or more of the original RRP are final sale & cannot be returned or refunded.

We do not provide price adjustments for purchases made prior to Sale or Promotional Periods. 

To read about our returns policy, please click refer to the Returns page.

SHIPPING

August Store online ships orders using Malaysia Post, Pos Laju & DHL Express. 

Please note we use various services, depending on the cost & speed of delivery required. 

Domestic orders are shipped using Pos Laju & may require a signature on delivery. Please consider the security circumstances of your delivery address, as we cannot be held responsible for stolen parcels. Full tracking is available using this service. 

International orders sent using DHL Express & offer full tracking & do require a signature on delivery. Please consider the security circumstances of your delivery address, as we cannot be held responsible for stolen parcels. Full tracking is available using this service. 

We will not be held responsible for parcels that are redirected to a local post office for collection. Please ensure your delivery address is accurate, as we cannot be held responsible for a delayed parcel due to incorrect entry of details. Make sure to provide us with your contact number upon purchasing.

Orders placed on a weekend day, will be processed within 48 hours. August Store online is unable to dispatch parcels over the weekend. 

Please note, during sale periods & times of seasonal offers, dispatch of orders & in turn delivery times may be delayed. We aim to process all orders in a timely manner, but we ask for your patience in order processing.

If taxes & customs fees are not paid on arrival, we will be unable to refund the parcel once it has been returned to us. We are only able to provide a store credit once the parcel has been received.

ONLINE SHIPPING CHARGES 

ALL SHIPPING WITHIN MALAYSIA IS FREE.

FREE INTERNATIONAL SHIPPING ON ORDERS MYR1000 AND OVER. 

For orders under MYR1000 a shipping fee of MYR90 will be applied at checkout. 

AUGUST STORE cannot be held responsible for any customs taxes charged. Any fees to this nature are the responsibility of the customer. Please refer to your home country's government website for tax & duties charges for a full breakdown.

ONLINE SHIPPING TIMES

Any delivery date or time specified by us is a best estimate only & AUGUST STORE will not be held liable for any loss or damage suffered through any reasonable or unavoidable delay in delivery. 

Orders are subject to availability. Orders will be delivered between Monday - Friday 10 am - 5 pm, please note deliveries are not made on weekends.

STORE CREDITS

Store credits issued in terms of coupon code and will have a validity period of 3 months.

Please note, the coupon code must be used in full and cannot be split among separate transactions.

Coupon codes cannot be used during promotional periods and cannot be applied to shipping.

The coupon codes cannot be used in store, and cannot be exchanged for any monetary form.

Coupon code cannot be used on top of other promotional codes or other coupon codes. One coupon code per transaction.

 

Please note only one discount code can be applied at a time.

The discount code must be applied at the checkout page at the time of purchase to be valid. We are unable to apply a discount code to any order after it has been placed.