Terms & Conditions
If you change your mind you can request an exchange or return for credit note of your purchase.
When returning an order, we recommend the parcel by sent with a trackable & registered delivery service, as AUGUST STORE does not accept responsibility for items lost in transit.
Items must be in their original condition: unworn, unwashed, & free of damage & with all original tags attached. We do not accept returns on lingerie, swimwear or earrings for hygienic reasons.
Items must be returned within 7 days of receiving the order for Malaysian orders, & within 7 days for International orders. Returns after this date cannot be accepted.
AUGUST STORE has the right to cancel & refund any sale due to a genuine error.
Please note that the AUGUST STORE online returns policy does differ to the instore policies. Contact our customer service team or chat to our friendly boutique staff for more information about the instore returns policy.
USE OF AUGUST STORE
By using AUGUSTSTOREOFFICIAL.com you represent and warrant that you are more than 18 years of age or are visiting AUGUSTSTOREOFFICIAL.com with the permission and supervision of a parent or guardian.Subject to these Terms and Conditions, AUGUST STORE hereby grants you a limited, revocable, non-exclusive license to access and use the AUGUSTSTOREOFFICIAL.com website on your computer or mobile device. Except as permitted in this paragraph, you may not reproduce, modify, display or otherwise make commercial use of any content from the AUGUST STORE website unless expressly permitted by AUGUST STORE. AUGUST STORE reserves the right to refuse service to any individual at its sole discretion and without limitation if it believes that a user’s conduct violates applicable laws or is otherwise harmful to AUGUSTSTOREOFFICIAL.com.
USER REVIEWS, PHOTOS & COMMENTS
Anything posted or otherwise submitted to AUGUST STORE whether on the AUGUSTSTOREOFFICIAL.com website, blog or via any form of social media (including by submitting an image to your social media using #AUGUSTSTOREOFFICIAL, #AUGUSTSTORE, or other AUGUST STORE branded hashtag), will be treated as public and nonproprietary. By submitting photographs, comments or other materials to AUGUST STORE, you grant AUGUST STORE a royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, publish and modify such submissions and the right to use your username, real name, image, likeness, and other personal attributes in connection with any use of such submissions. All such submissions shall automatically become AUGUST STORE’s sole and exclusive property. In addition, when you post photographs, reviews or comments to AUGUST STORE or on any of AUGUST STORE’s social media networks, you also grant us the right to use the name that you submit, if any, in connection with that submission. Anything you submit must not violate any right of any third party, and must not contain any libelous, abusive, obscene or otherwise unlawful material. You represent and warrant that you own or have obtained appropriate rights and permissions from any and all other persons and/or entities who own, manage or otherwise claim any rights with respect to any content submitted to AUGUST STORE.
INTELLECTUAL PROPERTY RIGHTS
All graphics, images and content on the AUGUSTSTOREOFFICIAL.com website, and blog belong exclusively to AUGUST STORE, or its affiliates. The use of any AUGUST STORE trademarks or service marks without AUGUST STORE’s express written consent is strictly prohibited. You may not use AUGUST STORE’s trademarks or service marks in connection with any product or service that is in any way likely to cause confusion or to disparage or discredit AUGUST STORE. In addition, you may not use any of AUGUST STORE’s trademarks or service marks in meta tags without AUGUST STORE’s explicit prior consent.
Product images are for illustrative purposes only and may vary from the actual product. This due to differences in monitors. colours of products may also appear different to this shown online.
Sale, discounted items, purchases using a promotion code or items included in a flash sale or online promotion are final sale. We will not process credit note, exchange or refunds.
We do not offer refunds for change of mind, incorrect sizes or wrong decision on sale, discounted items and items purchased with a sale code.
Please note, items discounted at 60% or more of the original RRP are final sale & cannot be returned or refunded.
We do not provide price adjustments for purchases made prior to Sale or Promotional Periods.
To read about our returns policy, please click refer to the Returns page.
August Store online ships orders using Malaysia Post, Pos Laju & DHL Express.
Please note we use various services, depending on the cost & speed of delivery required.
Domestic orders are shipped using Pos Laju & may require a signature on delivery. Please consider the security circumstances of your delivery address, as we cannot be held responsible for stolen parcels. Full tracking is available using this service.
International orders sent using DHL Express & offer full tracking & do require a signature on delivery. Please consider the security circumstances of your delivery address, as we cannot be held responsible for stolen parcels. Full tracking is available using this service.
We will not be held responsible for parcels that are redirected to a local post office for collection. Please ensure your delivery address is accurate, as we cannot be held responsible for a delayed parcel due to incorrect entry of details. Make sure to provide us with your contact number upon purchasing.
Orders placed on a weekend day, will be processed within 48 hours. August Store online is unable to dispatch parcels over the weekend.
Please note, during sale periods & times of seasonal offers, dispatch of orders & in turn delivery times may be delayed. We aim to process all orders in a timely manner, but we ask for your patience in order processing.
If taxes & customs fees are not paid on arrival, we will be unable to refund the parcel once it has been returned to us. We are only able to provide a store credit once the parcel has been received.
ONLINE SHIPPING CHARGES
ALL SHIPPING WITHIN MALAYSIA IS FREE.
FREE INTERNATIONAL SHIPPING ON ORDERS MYR1000 AND OVER.
For orders under MYR1000 a shipping fee of MYR90 will be applied at checkout.
AUGUST STORE cannot be held responsible for any customs taxes charged. Any fees to this nature are the responsibility of the customer. Please refer to your home country's government website for tax & duties charges for a full breakdown.
ONLINE SHIPPING TIMES
Any delivery date or time specified by us is a best estimate only & AUGUST STORE will not be held liable for any loss or damage suffered through any reasonable or unavoidable delay in delivery.
Orders are subject to availability. Orders will be delivered between Monday - Friday 10 am - 5 pm, please note deliveries are not made on weekends.
Store credits issued in terms of coupon code and will have a validity period of 3 months.
Please note, the coupon code must be used in full and cannot be split among separate transactions.
Coupon codes cannot be used during promotional periods and cannot be applied to shipping.
The coupon codes cannot be used in store, and cannot be exchanged for any monetary form.
Coupon code cannot be used on top of other promotional codes or other coupon codes. One coupon code per transaction.
Store credits issued from an exchange or returns can only be used once.
Please note only one discount code can be applied at a time.
The discount code must be applied at the checkout page at the time of purchase to be valid. We are unable to apply a discount code to any order after it has been placed.
Customers who access and use the AUGUSTSTOREOFFICIAL.com website from outside of the Malaysia are responsible for complying with their local laws and regulations.
Occasionally a vendor requests that AUGUST STORE restrict the sale of their brand to certain countries. Though AUGUST STORE prefers not to limit the brands AUGUST STORE sells, AUGUST STORE must honor its vendor’s wishes. However, AUGUST STORE continually reviews such restrictions with its vendors to see if any changes can be made.
DISCLAIMER; LIMITATION OF LIABILITY; RISK OF LOSSTO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, TITLE, QUIET ENJOYMENT, DATA ACCURACY AND SYSTEM INTEGRATION. THIS SITE MAY INCLUDE INACCURACIES, MISTAKES OR TYPOGRAPHICAL ERRORS. WE DO NOT WARRANT THAT THE CONTENT WILL BE ERROR FREE OR UNINTERRUPTED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL OR CONSEQUENTIAL DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY TO YOU FOR ANY DAMAGES (REGARDLESS OF THE FOUNDATION FOR THE ACTION) SHALL NOT EXCEED IN THE AGGREGATE THE AMOUNT OF FEES ACTUALLY PAID BY YOU TO US DURING THE MONTH IMMEDIATELY PRECEDING THE ACT ALLEGEDLY GIVING RISE TO OUR LIABILITY.
Accidents happen. In the event that a product is listed incorrectly (e.g. price or description) due to a typographical error or other mistake, we reserve the right to refuse or cancel any orders that may have been placed for such a product listed. If your credit card has already been charged for such an erroneous purchase, we shall issue a credit to your card for the full amount of the charge.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such site.
AUGUST STORE deeply respects the intellectual property of others. Please contact firstname.lastname@example.org if you believe that any content on AUGUSTSTOREOFFICIAL.com constitutes an infringement of your copyrights.